The National Consumer Complaints Centre (NCCC) today signed a Memorandum of Understanding (MoU) with the Consumers Association of Singapore (CASE) to enhance cooperation in handling cross-border consumer complaints between Malaysia and Singapore.
The MoU was signed by Prof. Emeritus Datuk Dr Marimuthu Nadason, Chairman of NCCC, and Mr. Melvin Yong, President of CASE, in Kuala Lumpur. This landmark agreement establishes a dedicated mechanism to help consumers in both countries resolve disputes amicably when purchasing goods or services across borders.
Under this partnership, a consumer who experiences a dispute while shopping or transacting across the Causeway can now lodge a complaint with their home countryโs consumer body.
- Malaysian consumers with disputes against businesses in Singapore can file their complaints with NCCC, which will refer them to CASE for mediation
- Similarly, Singaporean consumers with disputes against Malaysian businesses can lodge their complaints with CASE, which will refer the case to NCCC for resolution
This cooperation provides consumers a more accessible, transparent, and efficient redress pathway, without the inconvenience of dealing directly with foreign systems.
Datuk Dr Marimuthu Nadason, Chairman of NCCC, said:
โThis collaboration marks a significant milestone in MalaysiaโSingapore consumer relations. Our goal is to make cross-border redress simpler, fairer, and more accessible to all. Through this partnership, we reaffirm our shared commitment to uphold ethical business practices and ensure that no consumerโwhether Malaysian or Singaporeanโis left without recourse.โ
Mr. Melvin Yong, President of CASE, added:
โBecause of the close travel and trade links between our two nations, it is important that consumers have a trusted avenue for dispute resolution. This MoU will give both Malaysians and Singaporeans a clear, reliable way to resolve issues even after they return home.โ This initiative demonstrates the shared regional commitment to strengthen consumer protection and trust in cross-border e-commerce and tourism transactions, aligning with ASEANโs long-term goals for fair and sustainable consumer markets.
About the National Consumer Complaints Centre (NCCC)
Established in 2004 by the Selangor and Wilayah Persekutuan Consumer Association (SWPCA) and ERA Consumer Malaysia, the National Consumer Complaints Centre (NCCC) serves as Malaysiaโs primary mediation and advisory body for consumer disputes. It educates consumers on their rights under the Consumer Protection Act 1999 and other related laws, assists in dispute resolution, and works with relevant agencies to promote a fair marketplace for all.
About the Consumers Association of Singapore (CASE)
The Consumers Association of Singapore (CASE) is an independent, non-profit organization that protects consumersโ interests through advocacy, education, and promoting fair trade practices. It was instrumental in the enactment of Singaporeโs Consumer Protection (Fair Trading) Act (CPFTA) in 2003.
Ms. Saral James Maniam
Senior Manager
NATIONAL CONSUMER COMPLAINTS CENTRE (NCCC)
