File complaints over indiscriminate flight changes, Mavcom told consumers
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May 13, 2022 @ 9:08pm
KUALA LUMPUR: The Malaysian Aviation Commission (Mavcom) has urged consumers affected by indiscriminate changes to flight schedules to lodge a complaint with their respective operating airlines.
Executive chairman Datuk Seri Saripuddin Kasim said it was important for consumers to be well informed of their rights as air travellers.
Saripuddin said the airlines customer should be made aware that airlines and other aviation service providers must resolve their complaints within 30 days as outlined in the Malaysian Aviation Consumer Protection Code (MACPC).
"This timeline requirement also applies to various other aviation-related issues, including flight cancellations, mishandled baggage, and others," he said in a statment.
Meanwhile, Saripuddin said if the response provided by the airlines was unsatisfactory or if the matter remained unresolved, the customer should escalate those complaints to Mavcom together with the relevant documentation.
"Since Mavcom's inception in 2016, we received more than 22,000 complaints and feedback from consumers whom we have assisted," he said.
Mavcom stands firm that consumer rights should continuously be upheld by airlines and is well underway with its investigation of flight schedule disruptions by all airlines over the recent festive period.
Read more: File complaints over indiscriminate flight changes, Mavcom told consumers
‘Act against airlines that fail to deliver on promises’ - FOMCA
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05- 12- 2022 09:15 AM
PETALING JAYA: The Malaysian Aviation Commission (Mavcom) must take action against all airline companies that fail to deliver on their promises, said Federation of Malaysian Consumers Associations (Fomca) president Datuk Dr Marimuthu Nadason (pix).
He said consumers pay for a service and expect the provider to deliver on it.
“In the current situation, AirAsia passengers are upset that they did not receive the service they were promised.
“This forced them to fork out more money through additional costs such as taking late-night taxis.
“Mavcom must be more aggressive in taking action against all such companies since passengers have been victimised.”
Marimuthu said the response given by the company was not proper, when the problems could have been avoided.
Kuching member of Parliament Kelvin Yii Lee Wuen said the excuses given by AirAsia were unacceptable and Mavcom should hold it accountable, to protect the rights of consumers.
“While safety and security of planes and passengers are of utmost importance, the company should have anticipated this.
“If the airline was aware that it had insufficient planes, it should not have offered all those tickets to be sold to the public.”
Yii said that since the airline knew it could not meet the demand, it should not have allowed the tickets to be sold, causing much inconvenience, delay and even economic loss to the public.
Read more: ‘Act against airlines that fail to deliver on promises’ - FOMCA
Syor tindakan tegas pengeluar, penjual produk 'tunggang agama' - FOMCA
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Mei 8, 2022 @ 4:59pm
PUTRAJAYA: Kerajaan perlu mengambil tindakan tegas kepada pengeluar atau peniaga yang menggunakan taktik 'menjual makanan sunnah' untuk melariskan produk mereka.
Timbalan Setiausaha Agung Gabungan Persatuan-persatuan Pengguna Malaysia (FOMCA), Nur Asyikin Aminuddin, berkata produk seumpama itu perlu dipantau supaya masyarakat tidak terpedaya dengan taktik jualan yang dianggap sebagai 'tunggang agama'.
"Kita harap selepas ini kerajaan dapat ambil tindakan yang lebih tegas supaya perkara seperti ini tidak berulang. Produk seumpama ini memerlukan pemantauan.
"Jika dilihat kini seperti tiada pemantauan yang dilakukan oleh mana-mana pihak berwajib, disebabkan itu berlakunya lambakan produk berkenaan," katanya kepada BH, hari ini.
Muka depan BH sebelum ini melaporkan jualan produk 'makanan sunnah dan penawar' kerana diiringi bacaan doa dan zikir ketika proses pembuatannya masih berleluasa di negara ini walaupun perkara itu jelas bertentangan dengan keputusan Muzakarah Majlis Fatwa Kebangsaan.
Malah, produk yang didakwa sebagai keluaran Muslim itu juga dijual dengan harga yang mahal iaitu boleh mencecah RM500 bergantung kepada berat dan pakej beberapa jenis barangan tertentu
Produk berkenaan juga turut dipromosikan menerusi media sosial, aplikasi sembang serta e-dagang secara meluas dalam usaha menarik perhatian pembeli.
Ia bukan sahaja membabitkan pelbagai produk makanan dan minuman, kosmetik dan kesihatan tradisional, malah ada juga produk sedemikian didakwa menyembuhkan atau menghalang gangguan jin dan syaitan.
Read more: Syor tindakan tegas pengeluar, penjual produk 'tunggang agama' - FOMCA
Keldai akaun: Pemilik akan disenarai hitam, halang buka akaun baharu
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May 11, 2022 6:55 pm
KUALA LUMPUR, 11 MEI: Maklumat akaun bank yang digunakan sebagai akaun keldai akan dikongsi oleh Polis Diraja Malaysia (PDRM) dengan semua institusi kewangan supaya pemiliknya disenarai hitam daripada membuka akaun baharu.
Maklumat berkenaan juga akan disenaraikan dalam ‘Portal Semak Mule’ Jabatan Siasatan Jenayah Komersial (JSJK) yang boleh diakses melalui
Pengarah JSJK Bukit Aman Datuk Mohd Kamarudin Md Din berkata trend jenayah komersil kini menyaksikan akaun keldai semakin berleluasa digunakan oleh penjenayah untuk menerima wang hasil daripada aktiviti penipuan dalam talian dan menerusi media sosial.
“Sepanjang tahun lepas, sebanyak 29,769 akaun bank didapati digunakan sebagai akaun keldai, manakala bagi tahun ini sehingga 10 Mei lepas, sebanyak 1,669 akaun keldai direkodkan.
“Daripada jumlah itu, seramai 12,659 individu ditahan dan dituduh di mahkamah atas pelbagai kesalahan kerana membenarkan akaun bank mereka digunakan untuk aktiviti jenayah,” katanya dalam kenyataan hari ini.
Mohd Kamarudin berkata siasatan polis menunjukkan individu yang membenarkan akaun bank mereka digunakan oleh penjenayah sebenarnya mengetahui bahawa mereka tidak boleh mendedahkan sebarang maklumat akaun kepada mana-mana pihak.
Justeru, beliau menggesa individu atau syarikat yang tidak lagi mempunyai kawalan ke atas akaun bank mereka dan akaun itu digunakan untuk kegiatan menyalahi undang-undang, agar segera menutup akaun berkenaan.
Read more: Keldai akaun: Pemilik akan disenarai hitam, halang buka akaun baharu
Learn how to spot scams
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May 10, 2022 @ 12:10am
LETTERS: Consumers shop online for convenience and savings. However, online shopping poses risks to the consumer.
A Federal Trade Commission of the United States recently reported a steep increase in the number of online scams on social media (e.g Instagram, Facebook and Twitter).
The report highlighted that consumers lost more than US$5.8 million in 2021, a 70 per cent increase from the year before. The most common schemes reported were imposter and online shopping scams.
Malaysia's police reported RM58 million in losses from online shopping scams in 2021.
Most of the losses were through imposter sites duping victims into buying counterfeit goods or making payments to accounts held by syndicates that do not own nor deliver items.
A report by Singapore-based Group-IB, a leading cyber security research firm, highlighted the use of "targeted links" to dupe victims into purchasing goods from imposter sites or as phishing tactics to acquire victim's personally identifiable information (PII), that could be used by crooks to commit identity theft or other fraudulent schemes.
The use of data analytics has been a double-edged sword, which could be used by enforcement personnel and criminals to enhance their modus operandi, which blends elements of digital marketing with typical phishing and spoofing tactics.
Using these methods, criminals could gain instant financial gratification or solicit information which could be monetised through legitimate online platforms or anonymous transactional opportunities on the Dark Web.
It has become common for criminals to pose as representatives of popular brands and use surveys (with promise of rewards at the end) to acquire monies or PII from victims.
Pelanggan syarikat penerbangan boleh tuntut pampasan akibat kelewatan - KPDNHEP
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Mei 9, 2022 @ 9:04pm
KUALA LUMPUR: Pelanggan syarikat penerbangan yang berdepan kelewatan berhak menuntut pampasan tertakluk kepada beberapa faktor bagi meneruskan perjalanan.
Menteri Perdagangan Dalam Negeri dan Hal Ehwal Pengguna, Datuk Seri Alexander Nanta Linggi, berkata berdasarkan maklumat diperoleh daripada Suruhanjaya Penerbangan Malaysia (MAVCOM), pampasan itu bergantung kepada punca penundaan atau pembatalan yang berlaku.
Katanya, ia merangkumi makanan, panggilan telefon dan akses internet bagi penangguhan selama dua jam atau lebih, penginapan hotel dan pengangkutan untuk penangguhan selama lima jam atau lebih, pembayaran balik secara penuh atau penerbangan alternatif sekiranya penerbangan dibatalkan.
"Bagaimanapun, satu-satunya pengecualian pampasan patut diberikan apabila berlaku keadaan luar biasa yang mendatangkan risiko keselamatan atau cuaca ekstrim yang mana syarikat penerbangan tidak dapat menjangkakannya.
"Justeru, sekiranya pengguna perkhidmatan penerbangan berpendapat tidak mendapat pampasan sewajarnya, boleh kemukakan aduan rasmi kepada syarikat penerbangan sebelum menghubungi MAVCOM," katanya dalam satu ciapan di Twitternya.
Baru-baru ini, viral di media sosial mengenai rungutan pengguna perkhidmatan sebuah syarikat penerbangan tambang rendah yang berdepan masalah kelewatan hingga mengundang masalah kepada mereka.
Alexander berkata, beliau mengambil maklum mengenai rungutan, aduan dan keluhan disuarakan oleh pengguna berhubung kelewatan penerbangan syarikat itu membabitkan pelbagai destinasi dalam negara.
Read more: Pelanggan syarikat penerbangan boleh tuntut pampasan akibat kelewatan - KPDNHEP
Cooking oil up RM10, trade group fears more increases
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May 9, 2022 8:30 PM
PETALING JAYA: The price of some brands of cooking oil has gone up by as much as RM10 for a 5kg bottle, says a retailers’ association.
Further increases might be in store, according to the head of the Federation of Sundry Goods Merchants Associations of Malaysia.
Its president, Hong Chee Meng, said that a 5kg bottle of “Red Eagle” and “Knife” brand blended cooking oil currently retails at RM45, compared to the price before the Covid-19 pandemic of between RM30 and RM35, China Press reported.
However, an FMT check on online prices showed “Red Eagle” being sold for between RM38 and RM40.
Hong was quoted as saying that the price of “Buruh”, “Seri Murni” and “Saji” brands, which are produced with 100% palm oil, remain below RM30, because of government subsidies.
Among the causes of the increase were the new minimum wage policy, the depreciation of the ringgit, the Russia-Ukraine war, the lack of foreign workers in palm oil estates, and the increase of sea freight costs, he said.
Hong said it was impossible to predict if the price would continue to surge, but hinted at such a possibility.
“Even if the country allows for foreigners to work in oil palm estates, there are still three other factors that could affect the price of the commodity,” he was quoted as saying.
The recent implementation of the new minimum wage could see retailers up their prices to reap a 10% profit, he said.
Read more: Cooking oil up RM10, trade group fears more increases
Hubungi Kami
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㽶Ƶ MALAYSIA (FOMCA)
ALAMAT: NO. 24, JALAN SS1/22A,
47300 PETALING JAYA,
SELANGOR
NO. TELEFON PEJABAT: 03-7876 4648 / 03-7876 2009
Financial literacy the responsibility of all
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04- 26- 2022 09:55 AM
THE upcoming Hari Raya celebration will witness a new beginning in the move towards the endemic phase, with all restrictions on business operating hours removed and prayer activities allowed without physical distancing, among others.
However, the number of applications received by the Employees Provident Fund’s (EPF) special withdrawal facility throughout this month indicated that the rakyat require more money to settle their outstanding debts and current expenses.
As of April 15, EPF has received 5.3 million applications in total amounting to RM40.1 billion within two weeks since the application opened on April 1.
Out of 11.95 million eligible EPF contributors, 44% decided to withdraw up to RM10,000 per person from their savings this time around.
Under the previous three rounds of the EPF withdrawals during the Covid-19 pandemic in 2020 – i-Lestari, i-Sinar and i-Citra – some 7.34 million EPF members had withdrawn RM101.1 billion.
Nonetheless, this does not prevent more EPF contributors from withdrawing their savings for immediate financial relief.
In October 2021, EPF warned that a total of 6.1 million members now have less than RM10,000 savings in their retirement funds.
Even more severe is that 3.6 million contributors have less than RM1,000 in their accounts.
Out of the 3.6 million contributors, two million bumiputra members have less than RM1,000 in their savings.
'Buy now, pay later' risks debt increase
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April 10, 2022 @ 4:41pm
LETTERS: The enactment of the Consumer Credit Act by Bank Negara Malaysia (BNM) this year aims to strengthen the regulatory arrangements for all consumer credit activities including "Buy Now, Pay Later" (BNPL) scheme providers.
The concept of BNPL is similar to the traditional method of shopping whereby consumers could only own the item after relevant instalments or full payment has been made.
BNPL is a type of short-term financing that essentially allows consumers to purchase with 0 per cent interest via monthly instalments.
Some platforms offer deferral of payment until the end of the month or allow payment in the following month.
Some BNPL players charge interest or a penalty fee if the consumer makes a late payment.
Consumers are required to have a good credit score in order to apply for a credit card.
Hence, one of the reasons consumers consider BNPL is because a good credit score is needless. Therefore, consumers can apply for the BNPL scheme even if their credit score is below average.
Besides, consumers' monthly budget would not be affected as large payments can be made regularly. For example, RM3,000 is needed to purchase a new mobile phone after it breaks down.
Consumers do not have to use their emergency savings and may enjoy a monthly instalment of RM1,000 per month.
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