㽶Ƶ

㽶Ƶ MALAYSIA
Toggle Navigation
  • 㽶Ƶ
  • PROFIL FOMCA
    • Sejarah FOMCA
    • Penasihat & Bekas Presiden FOMCA
    • Pemegang Amanah FOMCA
    • Penasihat Undang-Undang FOMCA
    • Majlis Tertinggi FOMCA 2023-2026
    • Ahli Gabungan Fomca
    • Pengurusan
    • Consumer International (CI)
    • Dasar Kualiti & Alam Sekitar FOMCA
  • INFO PENGGUNA
    • Hak-hak Pengguna
    • Tanggungjawab Pengguna
    • Pusat Aduan Pengguna
    • Apakah Standard?
    • Pusat Penyelidikan Dan Sumber Pengguna
    • Persatuan Pengguna Air dan Tenaga Malaysia
    • Apa Itu Hak Asasi Manusia
    • Perisytiharan Hak Asasi Manusia Sejagat
  • KEMPEN
    • SWITCH! - Kecekapan Tenaga
    • Kempen Konsumer Kebangsaan (3K)
    • Hari Pengguna Malaysia (HPM)
    • Kempen Fit-in-Tariff (FiT)
    • Pengguna Berhemat
    • Pengurusan Kewangan
    • GALERI FOTO
  • FOMCA DI PENTAS MEDIA
    • FOMCA di Pentas Media 2025
    • FOMCA di Pentas Media 2024
    • FOMCA di Pentas Media 2023
    • FOMCA di Pentas Media 2022
    • FOMCA di Pentas Media 2021
    • FOMCA di pentas media 2014 - 2015
    • FOMCA di pentas media 2012 - 2013
    • FOMCA di pentas media 2011
    • FOMCA di pentas media 2010
    • FOMCA di pentas media 2009
    • FOMCA di pentas media 2008
    • FOMCA di pentas media 2020
    • FOMCA di pentas media 2019
    • FOMCA di pentas media 2018 - 2019
    • FOMCA di pentas media 2016 - 2017
    • FOMCA Press Release
    • CONSUMER DIGEST
  • PENYERTAAN HPM 2002 - 2024
  • HUBUNGI KAMI
    • Peta Lokasi FOMCA
  • design1.jpg
  • DESIGN_7.png
  • design_8.png
  • Untitled-1.jpg
  • Untitled-2.jpg
  • Untitled-3.jpg
  • Untitled-4.jpg
  • Untitled-5.jpg
Previous Next Play Pause

Unfair warranty policies: Time for stronger consumer protection in Malaysia

  • Print
  • Email
Details
Created: 14 April 2025

Is A Lifetime Warranty 100% Guaranteed or Misleading? - RetailWireDespite the existence of the Consumer Protection Act 1999, most consumers don’t realise that such disclaimers may actually violate their basic rights.

Buying a new product should bring peace of mind—not a legal headache. But in Malaysia, the confidence consumers place in warranties is all too often misplaced. From denied claims to ambiguous “no return” policies, many Malaysians are finding out the hard way that warranty protections are weak, uneven, and poorly enforced.

When “warranty” means nothing

You buy a brand-new bed, backed by a one-year warranty.

Within months, it starts falling apart—not from misuse, but from shoddy installation. You show the evidence.

The seller? Ghosts your messages, shrugs off your claim, and stalls until the warranty runs out.

No inspection. No action. Just silence. In the end: no repair, no refund.

Warranty? Worthless. Your money? History.

This isn’t a horror story—it’s a real complaint filed with the National Consumer Complaints Centre (NCCC) in March 2025.

And unfortunately, it’s just one of many stories where "guaranteed peace of mind" turns into a consumer nightmare.

In retail shops and online platforms alike, “No warranty, no return” is still treated as a standard business clause in Malaysia.

And despite the existence of the Consumer Protection Act 1999, most consumers don’t realise that such disclaimers may actually violate their basic rights.

Read more: Unfair warranty policies: Time for stronger consumer protection in Malaysia

மலேசியாவில் நியாயமற்ற உத்திரவாத காப்புறுதி பாலிஸிகள்

  • Print
  • Email
Details
Created: 14 April 2025

நாட்டில் நியாயமற்ற உத்தரவாத காப்புறுதி பாலிஸிகள் அமலாக்கம் குறித்து மலேசியர்கள் உணர தொடங்கி விட்டதாக தேசிய பயனீட்டாளர் புகார் மையத்தின் உயர்நிலை நிர்வாகி சாரால் ஜேம்ஸ் மணியம் கூறினார்.


இந்த காப்பறுதி பாலிஸிகளில் உரிமை கோரிக்கைகள் மறுக்கப்படுவதோடு ‘திரும்ப கிடைக்காத’ கொள்கைகள் பயனீட்டாளர்களுக்கு அதிர்ச்சியை தந்து வருவதாக அவர் சுட்டிக் காட்டினார். இந்த காப்புறுதி பாலிஸிகளில் உத்தரவாத பாதுகாப்பு பலவீனமாக இருப்பதோடு மோசமான அமலாக்கத்தில் உள்ளதாக அவர் சுட்டிக் காட்டினார்.


உலகளவில் பயனீட்டாளர்கள் எழுத்துப்பூர்வமான பாதுகாப்பு உத்திரவாத அட்டைகளில் மட்டுமின்றி, வலுவான சட்டங்களை முன்வைத்து பாதுகாக்கப்பட்டு வருவதாக அவர் சுட்டிக் காட்டினார்.


ஆஸ்திரேலியாவில் ஒவ்வொரு பொருள் விற்பனையும் பயனீட்டாளர்களுக்கு முழுமையான உத்தரவாதம் அளிக்கப்பட்டு வருவதாக அவர் சுட்டிக் காட்டினார். பிரிட்டனில் ஒரு தவறான பொருள் 30 நாட்களுக்குள் திருப்பி செலுத்தப்படும் சலுகை இருப்பதாக அவர் சுட்டிக் காட்டினார்.

Read more: மலேசியாவில் நியாயமற்ற உத்திரவாத காப்புறுதி பாலிஸிகள்

கேடிஎம் பயணிகள் மீது ‘மறைமுக’ கட்டணத்தை விதிக்கிறது

  • Print
  • Email
Details
Created: 14 April 2025

கூடுதல் வெ 5 கட்டணம் மீதான கேடிஎம் நிறுவனத்தின் ஒப்புதல், பயணிகளுக்கு மறைமுக கட்டணத்தை விதிக்கிறது என்பது நிரூபிப்பதாக மலேசிய பயனீட்டாளர்கள் சங்கங்களின் சம்மேளனம் (போம்கா) சாடியது.


நெகிழ்வு கட்டண முறை என்ற போர்வையில் வெ 5 கூடுதல் கட்டணத்தை ரயில் பயணிகளுக்கு கேடிஎம் விதித்துள்ளது வேடிக்கையாக இருப்பதாக போம்கா தலைவர் டத்தோ டாக்டர் மாரிமுத்து நடேசன் கூறினார். இந்த கூடுதல் கட்டண அமலாக்கத்திற்கு கேடிஎம் பொது அறிவிப்பு எதையும் செய்யவில்லை என்றார் அவர்.


தனது நெகிழ்வு கட்டண முறையில் அனைத்து டிக்கெட்டுகளுக்கும் இந்த வெ 5 கூடுதல் கட்டணம் சேர்க்கப்பட்டுள்ளதாக கேடிஎம் விளக்கம் தந்துள்ளதாக அவர் சுட்டிக் காட்டினார்.

Read more: கேடிஎம் பயணிகள் மீது ‘மறைமுக’ கட்டணத்தை விதிக்கிறது

Fomca doubles down, says KTMB imposing ‘hidden’ charges on commuters

  • Print
  • Email
Details
Created: 14 April 2025

KTMBKeretapi Tanah Melayu Bhd’s admission that the extra RM5 charge is part of its Flexi Fare pricing system proves it is a hidden cost, says the consumer body.

PETALING JAYA: The Federation of Malaysian Consumer Associations (Fomca) has doubled down on its claim that Keretapi Tanah Melayu Bhd (KTMB) is imposing “hidden” charges on rail commuters.
The consumer body’s president N Marimuthu said KTMB’s response to complaints by senior citizens and the disabled reinforced its contention that an overall fare increase had been put in place without any public announcement.

“KTMB says the RM5 fee is included in all its ticket purchases under its Flexi Fare pricing system, which adjusts ticket prices based on various factors for all modes of purchases. This is in fact a hidden price.

“The disabled man, who was charged RM5 for each of his three ticket purchases over-the-counter, paid the amount on top of the overall fare,” he told FMT.

Read more: Fomca doubles down, says KTMB imposing ‘hidden’ charges on commuters

Fomca rails against KTMB over purchase fee affecting the disabled, seniors

  • Print
  • Email
Details
Created: 10 April 2025
Free Malaysia TodayPETALING JAYA: The Federation of Malaysian Consumers Associations (Fomca) has slammed Keretapi Tanah Melayu Bhd (KTMB) for imposing an additional RM5 fee on travellers who purchase their tickets over the counter at railway stations.

Fomca president N Marimuthu said levying a fee for all over-the-counter purchases was unacceptable, and that insisting that disabled Malaysians and senior citizens also pay the RM5 charge per ticket was “extremely heartless”.

“We have received a few complaints about this over the last two weeks. They were told that they should download the KTMB app if they want to avoid the fee.

“Are the officers joking? How would a visually disabled person use an app? What makes matters worse is that others cannot use the app to book tickets for the disabled and senior citizens. 

“Why is it so difficult to accommodate these groups of Malaysians, who do not comprise a big number overall? This is totally unacceptable to the most vulnerable groups of Malaysians,” he told FMT.

Marimuthu said he was told that KTMB had invested a lot of money in upgrading its infrastructure and introducing online services, and thus wanted to recoup its capital expenditure.

Read more: Fomca rails against KTMB over purchase fee affecting the disabled, seniors

Less engine anxiety ahead

  • Print
  • Email
Details
Created: 10 April 2025

PETALING JAYA: After years of fighting the scourge of counterfeit engine oil, the authorities are now cracking down on the slippery offenders.

The Trade Descriptions Order (Certification and Marking of Engine Oil for Motor Vehicles) 2024 came into force on Monday, allowing consumers to identify genuine motor vehicle engine oil from the many fake products in the market.

Interest groups say the move will protect consumers, while helping authorities curb the sale of counterfeit oils.

The order was actually gazetted on Oct 11 last year but the government had given manufacturers six months to comply with the directives.

Under this directive, those looking to supply motor vehicle engine oil have to make an application to SIRIM QAS International Sdn Bhd, as the competent authority, to obtain certification and conformity label.

Engine oil here refers to oil used for lubrication of internal combustion engine motor vehicles.

Read more: Less engine anxiety ahead

ADDRESSING HIDDEN HOSPITAL CHARGES: ENHANCING TRANSPARENCY IN MALAYSIA'S HEALTHCARE SYSTEM

  • Print
  • Email
Details
Created: 09 April 2025

In January 2025, Azrul Mohd Khalib who is the Chief Executive of the Galen Centre for Health and Social Policy, highlighted that an estimated 70% of private hospital charges remain unregulated. This means that hospitals have the liberty to set arbitrary prices for a range of items and services, including essential medical equipment such as wheelchairs, heart monitors, and even emesis basins. Only 30% of hospital bills are regulated, primarily covering specialist fees and medication. This lack of oversight has led to numerous cases where patients unknowingly pay excessive sum of medical bills for items that should otherwise be reasonably priced.

Hidden hospital charges, often labelled as profiteering, are a widespread problem in Malaysia. For example, a simple medical glove that costs RM5 per pair might be billed at RM20. In most cases, this creates an unjust financial burden on patients who pay these inflated charges without question. The issue arises primarily because patients rarely scrutinise their medical bills, either due to a lack of knowledge or because they assume that everything charged is legitimate. As a result, they end up shouldering excessive costs without the ability to challenge these expenses.

One of the most alarming aspects of hidden hospital charges is the suppression of information. Some hospitals use this tactic to increase their revenue without the patient's awareness. A notable NCCC’s case involves Complainant B and Hospital C, where Complainant B’s daughter, a minor under 12 years old, was diagnosed with a cervical cyst. The hospital proceeded with numerous procedures without informing Complainant B that certain treatments were not covered under his company's insurance.

Complainant B, who relied on a Guarantee Letter issued by his company, believed that all medical expenses would be covered. However, despite knowing which procedures were claimable and which were not, the hospital failed to communicate this crucial information. The bulk of the hospital bill was covered by insurance, yet Complainant B was left with an out-of-pocket expense of RM5,000. Following several rounds of negotiation, the hospital agreed to reduce the amount to RM3,500 after a discount. Nevertheless, Complainant B found this sum to be substantial, reinforcing the reality that many patients face when dealing with unexpected hospital charges.

Malaysia's current healthcare system lacks a clear mechanism for patients to challenge such costs, unlike in countries that have implemented price transparency regulations. For instance, the United States of America has introduced the Hospital Price Transparency Rule on 1 January 2021 which makes it a requirement for hospitals to publicly disclose a list of their standard charges for various services. This rule enables patients to compare hospital prices before seeking treatment and allowing them to make informed financial decisions regarding their medical care. Similarly, Singapore is set to introduce the Health Information Bill in mid-2024, which will improve transparency in healthcare pricing and data management. The country also has a robust regulatory system where medical costs in public hospitals are monitored, and pricing is often published online, allowing patients to compare treatment costs across different hospitals.

Read more: ADDRESSING HIDDEN HOSPITAL CHARGES: ENHANCING TRANSPARENCY IN MALAYSIA'S HEALTHCARE SYSTEM

Brace for recession, but don’t be overly pessimistic, economists advise

  • Print
  • Email
Details
Created: 09 April 2025

shop closeTwo economists believe the Trump tariffs will have a deep impact on the global economy but a third says other factors will have to come into play to push it to the brink.

PETALING JAYA: The possibility of a recession resulting from the imposition of new tariffs by the US cannot be ruled out, but its severity will depend on several factors, according to several economists.

TKS Yugendran from Bait Al-Amanah and Nazari Ismail of Universiti Malaya rate the risk of such an outcome at the global level as “very high” but Nazari’s colleague Goh Lim Thye believes it will come to pass only if tension builds up.

Yugendran said the tariffs will raise costs for the average American, leading to a drop in disposable income.

“This raises the possibility of a drop in consumer and business confidence. This will trigger a recession (in the US) that will eventually spread across the globe,” he told FMT Business.

“The US is just hurting itself with the tariffs,” he said, noting that financial institutions such as JP Morgan and Goldman Sachs shared the same sentiment.

Read more: Brace for recession, but don’t be overly pessimistic, economists advise

Include fresh produce, baby essentials under SARA aid, says group

  • Print
  • Email
Details
Created: 09 April 2025

Free Malaysia TodayThe Kuala Lumpur and Selangor Women and Single Mothers Association says this will support child development.

PETALING JAYA: A single mothers’ organisation has proposed that the government include fresh produce and baby items in the Sumbangan Asas Rahmah (SARA) programme.

Kuala Lumpur and Selangor Women and Single Mothers Association president Sheilla Tukimin suggested that beneficiaries of the initiative be allowed to redeem items such as diapers, fish, chicken, and vegetables to meet their daily needs.

Sheilla said the proposal was aimed at supporting children’s growth, focusing on hygiene care, and encouraging healthy eating habits.

“It would be better if the government expanded the range of items that can be redeemed as each family has different needs,” she said.

“If possible, fresh produce should also be allowed as many families in the B40 and M40 groups cook at home. I urge the government to consider this.”

The SARA programme allows recipients to use their MyKads for the purchase of essential items at participating supermarkets and retail stores nationwide.

Read more: Include fresh produce, baby essentials under SARA aid, says group

'BNM perlu larang bank promosi insurans dalam premis, elak perdaya pelanggan' - CAP

  • Print
  • Email
Details
Created: 08 April 2025

CAP Gesa Larangan Promosi Insurans di Bank – Persatuan Pengguna PenangGEORGETOWN: Persatuan Pengguna Pulau Pinang (CAP) menggesa Bank Negara Malaysia (BNM) melarang institusi kewangan daripada mempromosikan sebarang bentuk insurans, terutama berkaitan pelaburan di dalam premis mereka.

Presidennya, Mohideen Abdul Kader berkata, CAP menerima aduan ada pegawai bank mendekati pelanggan dalam premis bank bagi mempromosikan insurans berkaitan pelaburan sebagai 'pilihan pelaburan yang lebih baik dengan pulangan lebih tinggi berbanding simpanan atau deposit tetap'.

Katanya, dalam kebanyakan kes, pelanggan tidak dimaklumkan mereka sedang ditawarkan insurans berkaitan pelaburan yang memerlukan pembayaran premium dalam tempoh beberapa tahun.

"Dalam satu kes, seorang wanita mendakwa dia sudah memberitahu pegawai bank bahawa dia enggan membeli sebarang insurans kerana hampir bersara dan mempunyai simpanan terhad.

"Pegawai bank itu meyakinkannya bahawa ia hanyalah 'Pelan Simpanan' yang dikunci selama lima tahun dan kerana menyangka ia produk deposit tetap yang baharu, wanita itu bersetuju sebelum diberi satu timbunan dokumen dengan cetakan halus bagi ditandatangani.

Read more: 'BNM perlu larang bank promosi insurans dalam premis, elak perdaya pelanggan' - CAP

  1. ‘US tariffs may cause price surge for everyday goods’
  2. Fine-tune medical devices
  3. ஏஐ வேலை வாய்ப்பு முறையானதா?
  4. Fomca calls for increased oversight as SARA expands to 5.4 million beneficiaries
  5. Read the label first as product may contain mercury
  6. Drug price display key to lowering medical costs
  7. Free 5GB data on first day of Raya will help people strengthen ties
  8. Mixed public response to proposed water tariff hike
  9. Fomca backs cooking oil price stabilisation scheme pilot to curb subsidy abuse
  10. MyKad can slash red tape in aid distribution, says Fomca
  11. Strengthen financial literacy to curb misuse of govt aid, says Fomca
  12. Sistem penjejakan elektronik minyak elak barang bersubsidi diseleweng
  13. Kawal harga ubat sektor swasta lindungi hak pengguna - Fomca
  14. Fomca: Traders will find ways to justify price hikes despite price controls
  15. Govt must be clear on how tax funds are allocated, says Fomca

Page 6 of 107

  • 1
  • 2
  • 3
  • 4
  • ...
  • 6
  • 7
  • 8
  • 9
  • ...
  • You are here:  
  • Home

MAJALAH CEKAP

CEKAP07 CoverSM 01

MAJALAH CEKAP
Edisi 7 - JANUARI 2025


Mahukan tip pengurusan dan kecekapan tenaga?

Dapatkan CEKAP terbitan FOMCA serta Tenaga Nasional Berhad (TNB) untuk rujukan anda. 

Baca & Muat Turun kesemua edisi CEKAP melalui pautan di bawah:

MAJALAH RINGGIT

May be an image of 3 people and text

MAJALAH RINGGIT
EDISI 6 - DISEMBER 2024


Mahukan tip dan maklumat kewangan?

Dapatkan RINGGIT terbitan FOMCA serta Agensi Kaunseling dan Pengurusan Kredit (AKPK) untuk rujukan anda. 

Baca & Muat Turun kesemua edisi RINGGIT melalui pautan di bawah:

MAJALAH GENERASI PENGGUNA

PNG COVER PAGE MAJALAH GENERASI PENGGUNA 2024 min

MAJALAH GENERASI PENGGUNA
EDISI 2024


Mahukan tip dan maklumat pengurusan kewangan?

Dapatkan majalah GENERASI PENGGUNA terbitan FOMCA serta KEMENTERIAN PERDAGANGAN DALAM NEGERI DAN KOS SARA HIDUP (KPDN) untuk rujukan anda. 

Aduan Pengguna

Atau
Hubungi Kami di talian
03-7877 9000 / 03-7877 1076
untuk membuat aduan kepenggunaan

NCCC - Pusat aduan setempat bagi membantu para pengguna menyelesaikan masalah dan aduan pengguna

Most Read Posts

  • Hak-hak Pengguna
  • Apakah Hak Asasi Manusia?
  • WHAT ARE SMART METERS?
  • PENGGUNAAN TENAGA BOLEH BAHARU LEBIH MENGUNTUNGKAN DAN SELAMAT
  • Meter Pukal VS Meter Individu

Traffic

5.png2.png6.png0.png7.png0.png3.png
Today4039
Yesterday3397
This week14762
This month41536
Total5260703

2025-07-10

㽶Ƶ MALAYSIA
FEDERATION OF MALAYSIAN CONSUMERS ASSOCIATIONS
NO. 24, JALAN SS1/22A, 47300 PETALING JAYA, SELANGOR, MALAYSIA
T: 03-7876 4648 / 03-7877 4741 | Email: fomca@fomca.org.my

Back to Top

© 2025 㽶Ƶ MALAYSIA